IT Support FAQ Mumbai — How Can We Help?

JBX Technologies was founded in 1997 — giving us over 25 years of experience in IT infrastructure, digital solutions and enterprise technology. We've served 500+ clients across India in that time.

Our primary base is Mumbai, Maharashtra, but we serve clients across India. We have also delivered projects for international clients. For large on-site projects in other cities, please contact us to discuss logistics.

We work with businesses of all sizes — from startups and SMEs to large corporations and multi-site enterprises. Our solutions are scoped and priced to fit your requirements, not a one-size-fits-all package.

We install both IP (network-based) and HD analogue CCTV systems from leading brands including Hikvision and Dahua. Whether you need a simple 4-camera retail setup or a 100+ camera multi-site system with centralised monitoring, we can design and deliver it.

Yes. All our IP CCTV systems support remote viewing via mobile app (iOS and Android) as well as web browser access. We configure this as part of the standard installation and provide guidance on how to use it.

Yes. We offer Annual Maintenance Contracts (AMC) for all CCTV installations — covering preventive maintenance visits, fault diagnosis, camera cleaning and priority support. AMC pricing depends on the number of cameras and site complexity.

Yes. We design and install both structured LAN cabling and enterprise WiFi solutions. We work with brands including Cisco, Ubiquiti, and TP-Link for wireless, and handle everything from passive cabling to active switching, firewall setup and VPN configuration.

Absolutely. We have extensive experience in multi-site network deployments — including site-to-site VPN, SD-WAN, centralised management and monitoring. Please contact us with your site count and locations for a scoped proposal.

SEO is a long-term investment. Most clients begin seeing measurable improvements in rankings and organic traffic within 3–6 months, with significant growth typically visible in 6–12 months. We provide monthly reports so you can track progress throughout.

Yes. We handle everything — campaign structure, keyword research, ad copy, landing page recommendations, bid management and reporting. We are focused on ROAS and conversion-focused outcomes, not just impressions or clicks.

Yes. Local SEO is a core part of our offering — including Google Business Profile optimisation, local citation building, review management strategy and location-specific keyword targeting to help you rank in your city or neighbourhood.

Our helpdesk operates 24x7 for AMC clients. Remote support tickets are typically addressed within 2–4 hours. On-site engineer dispatch is available within 24 hours under standard AMC, or within 4 hours under our priority SLA tier.

Our AMC plans typically include: scheduled preventive maintenance visits, priority helpdesk access (remote & onsite), hardware fault diagnosis and repair coordination, software updates and configuration support, and a dedicated account engineer. Plans are customised based on your infrastructure.

Yes. We offer ad-hoc / pay-per-incident support for clients who prefer not to commit to an AMC. However, AMC clients receive priority response, lower per-incident costs, and the peace of mind of scheduled preventive maintenance.

You can reach us by phone (+91 91673 19532), email (info@jbxtechnologies.com), or via the contact form on our website. AMC clients also have access to a dedicated support line. We log every ticket and provide a reference number for tracking.