A helpdesk and ticketing platform to log, assign, and resolve IT issues with SLA tracking — keeping your support team accountable and fast.
JBX IT Support V.1 gives your helpdesk team a structured queue — every issue logged, categorised, and assigned, with SLA timers that trigger automatic escalation before deadlines are missed.
Tickets can be linked directly to assets tracked in JBX AssetPro, giving technicians full context on recurring hardware or software issues.
Management gets clear visibility into resolution times, technician workload, and recurring issue trends — without chasing status updates manually.
A complete helpdesk workflow from ticket to resolution.
Log and categorise issues from any channel.
Automated timers and escalation rules.
Route and track tickets by workload.
Self-service articles for common issues.
Full context from linked IT assets.
Resolution times and workload analytics.
Integrated remote session support.
Post-resolution feedback capture.
Document your current support process and SLAs.
Categories, SLAs, and escalation rules set up.
Connected to your existing IT asset records.
Onboarding for technicians and end users.
Go-live support with ongoing helpdesk access.
Book a free walkthrough tailored to your helpdesk workflow — no cost, no obligation.