CUSTOMER SUPPORT

24/7 IT Support in Mumbai — CCTV, SEO & Infrastructure Help.

Whether it's a CCTV camera that needs attention, an SEO question, or an urgent IT issue, our support team is one call or email away.

CALL AN ENGINEER
OFFICE HOURS
Mon-Sat, 9:00 AM – 8:00 PM IST
GENERAL ENQUIRIES
CALL US

+91 91673 19532

Speak directly with a support engineer. Available Monday to Saturday, 9:00 AM – 8:00 PM IST. Emergency line open 24/7 for AMC clients.

Call Support
EMAIL US

info@jbxtechnologies.com

Send us a detailed description of your issue along with screenshots or photos. We respond to every ticket within one business hour.

Email Support
HOW WE HELP

Support across every service we deliver.

CCTV & Surveillance

Camera repairs, DVR/NVR troubleshooting, remote viewing setup, and on-site service visits across India.

SEO & Analytics

Ranking drops, indexing issues, Google Search Console errors, and reporting clarifications.

Google Ads

Disapproved ads, billing issues, conversion tracking, and campaign optimisation requests.

Software & Cloud

Bug reports, account access, integrations, and hosting or uptime concerns for managed clients.

RESPONSE TIMES

Clear SLAs you can plan around.

< 1 hr Email first response
24/7 Emergency hotline (AMC)
4 hrs Critical issue triage
99.9% Uptime commitment
FREQUENTLY ASKED

Quick answers to common questions.

How do I raise a support ticket?

Email info@jbxtechnologies.com with a clear subject line and description. You'll receive a ticket ID for tracking.

Do you offer on-site service?

Yes. On-site visits are available for CCTV and IT infrastructure clients across major Indian cities. Charges depend on location and AMC plan.

What is covered under AMC?

Annual Maintenance Contracts include preventive checks, priority response, remote troubleshooting, and discounted on-site visits.

Can I escalate an open ticket?

Absolutely. Reply to your ticket email with "ESCALATE" in the subject, or call +91 91673 19532 directly.

Need help right now?
Talk to a real human.

Call +91 91673 19532

Our support team is standing by to get you back up and running.