Privacy Policy

JBX Technologies ("we", "our" or "us"), a Mumbai-based IT solutions company operating since 1997, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard information when you visit our website www.jbxtechnologies.com or engage us for our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

We may collect information about you in a variety of ways, including:

• Personal Data: Name, email address, phone number, company name and any other details you voluntarily provide via our contact or enquiry forms.
• Derivative Data: Information our servers automatically collect when you access our site — such as your IP address, browser type, operating system, referring URLs and pages visited.
• Cookies & Tracking Technologies: We use cookies, web beacons and similar technologies to improve user experience, analyse traffic and display relevant content. You may disable cookies in your browser settings, though some features may not function correctly.
• Third-Party Data: We may receive information about you from third-party platforms (e.g., Google Ads, Facebook) if you interact with our advertisements.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries, quotes or support requests.
• Provide, operate and maintain our IT services.
• Send administrative communications, service updates or promotional materials (you may opt out at any time).
• Analyse website usage to improve our content and user experience.
• Comply with applicable laws, regulations and legal obligations.
• Detect, prevent and address technical issues or fraudulent activity.

3. Disclosure of Your Information

We do not sell, trade or rent your personal data to third parties. We may share information in the following limited circumstances:

• Service Providers: Trusted third parties who assist us in operating our website or conducting our business (e.g., email platforms, analytics tools), subject to confidentiality obligations.
• Legal Requirements: When required by law, court order or governmental authority.
• Business Transfers: In connection with a merger, acquisition or sale of assets, where your data may be transferred to the new entity.
• Protection of Rights: When we believe disclosure is necessary to protect the rights, property or safety of JBX Technologies, our clients or others.

4. Google Analytics & Advertising

We use Google Analytics to track and report website traffic. Google may use the data collected to contextualise and personalise ads within its advertising network. You can opt out using the Google Analytics Opt-out Browser Add-on. We may also run Google Ads and Meta advertising campaigns; these platforms use cookies to serve ads based on prior visits to our site.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. When your data is no longer required, we securely delete or anonymise it.

6. Security of Your Information

We implement administrative, technical and physical security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. These include SSL encryption, access controls and regular security reviews. However, no internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately and we will delete it.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data.
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with a relevant data protection authority.

To exercise any of these rights, please contact us using the details below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes constitutes acceptance of the updated policy.